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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
You’ve got a provider. The question is whether you’ve got a partner.
You’re not starting from nothing, which makes this a harder decision rather than an easier one. The support mostly works. Changing feels like effort. And the only people telling you what good looks like are the ones who want your business. This page is an honest look at what you should be getting for what you pay, how to tell whether you’ve outgrown your current provider, and what to do if the answer turns out to be that you haven’t.
Most businesses don’t leave an IT provider because something went badly wrong. They leave because of a slow drift.
It usually starts well. Then the reviews stop happening, or become a slot in the calendar where nothing gets decided. You notice you only hear from them when something has broken, or when there’s something to sell. Tickets get closed without you ever quite knowing what was wrong. Nobody has mentioned your infrastructure roadmap in two years, and when you ask what you’re paying for, the answer takes a fortnight and doesn’t really land.
None of that is negligence. It’s what happens when a relationship becomes transactional. But it means you’re paying for a support line and calling it a partnership, and the difference between the two only shows up when you need the partnership.
The test isn’t how quickly they fix things. It’s how many things needed fixing, and whether anyone is working on why.
A reactive provider keeps you running without moving you forward. Meanwhile the gaps widen quietly: systems drift out of support, patching slips, security controls stay at the level they were set to three years ago, and licences renew for people who left. You don’t find out until a customer’s security questionnaire lands, an insurer asks a direct question, or something actually goes wrong.
There’s a commercial cost too. You can’t plan what you can’t see. Without a roadmap you buy in emergencies, at the worst price, on somebody else’s timeline.
What you should be getting is straightforward: someone who knows your business, tells you what’s coming before it arrives, gives you advice that isn’t attached to a quote, and can evidence what they’ve put in place. If you’re getting that, stay where you are. If you’re not, you’re paying partnership money for a helpdesk.
We look at your setup properly and come back with what’s working, what’s ageing, what it will cost and when. A roadmap you could take to a board, not a slot in the diary where nothing changes.
Patching, alerts and maintenance handled before they become tickets. You shouldn’t have to chase your provider to find out whether your systems are up to date.
We’ll tell you when you don’t need something, when a cheaper option would do, and when the honest answer is to leave things alone. Recommendations you can trust are worth more than recommendations you have to filter.
Two minutes, a handful of questions, and an honest read on where your current setup sits. It won’t tell you to leave your provider. It’ll tell you what to ask them.
Essential is usually the closest like-for-like to what a decent outsourced arrangement should already include: unlimited support, device security, complete cloud and email security, real backup of your Microsoft 365 data, and your Microsoft 365 Business Premium licence.
That last part matters when you’re comparing. A lot of the invoices we’re shown have the licences billed separately, sometimes by a third party, so the headline numbers don’t compare the way they look like they do. Bring us what you’re paying now and we’ll map it line by line, including the things you’re paying for twice.
If you already have security and Microsoft 365 handled well elsewhere, Starter covers unlimited support and core device protection on its own. We’d want a proper look first, because “handled” often means “set up once and never revisited”.
If certification is on the horizon, Professional includes Cyber Essentials tools and certification support, which is worth knowing before a tender forces the issue.
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
Every package is unlimited support with no ticket caps and no per-incident charges. Rolling monthly terms are available, longer terms carry a discount, and not-for-profit pricing applies across the range.
A partner gets in touch with news you didn’t ask for. A supplier waits for the phone to ring.
If getting a clear breakdown of your monthly bill takes more than one email, that’s the answer.
Nobody has told you what’s ageing, what needs replacing, when, or what it will cost. You’ll find out when it fails.
You should own your Microsoft 365 tenant, your domain and your website. A provider who won’t give you administrative ownership of your own systems is protecting themselves, not you.
Ask them for a summary of what’s in place and how it’s monitored. It should take them an afternoon, not a month.
Advice that always arrives attached to an invoice isn’t really advice.
if they know your business, tell you things before you ask, and give you straight answers you don’t have to interpret, you’ve got a good provider. We’d tell you the same.
This is the part that stops most people, and it’s usually smaller than imagined.
Devices, licences, security posture, backups, plus your current invoice mapped against what it actually buys. You get the findings whether or not you go any further, and they’re often worth having as leverage with your existing provider.
Notice periods and auto-renewal dates matter. We’d rather help you time a move properly than have you break a contract expensively, and if the sensible answer is to wait eight months, we’ll say so.
Including requesting documentation and admin access from your current provider. It’s a professional conversation between two IT companies and it’s our job, not yours. You don’t have to make that call.
Monitoring, security and backup first, then the rest. Your team keeps working throughout, and in most cases the first thing they notice is that the helpdesk number has changed.
Questions we’re asked by businesses already outsourcing
Yes, and often it’s better. It gives you time to plan around notice periods and renewal dates rather than deciding in a hurry. We’ll tell you when the sensible moment is, even if that’s months away.
No. We’ll tell you what we find, and sometimes what we find is a provider doing a decent job with a client who hasn’t asked them for enough. If that’s the case, you’d be better off having a direct conversation with them than moving, and we’ll say so.
It’s common, and it shouldn’t be. You should hold administrative ownership of your own tenant, domain and website, with your provider given the access they need to do the job. If yours won’t hand that over, that’s worth pushing on regardless of what you decide about us.
Send us your current invoice and what it covers. A lot of comparisons look wrong because licences are billed separately, or because one provider counts something as included that another charges for. We’ll map it properly, including anything you’re paying for twice.
Mostly just the phone number and the ticket address. The migration work happens in the background, usually over a week or two, without a day of downtime.
We request it as part of the handover. Where a previous provider won’t release it, which does happen, we rebuild the documentation from scratch as part of onboarding rather than leaving you with gaps.
We don’t work to fixed SLA response times, and that’s deliberate. A service level agreement treats every ticket as a clock: a major outage and a slow printer both get whatever response time somebody wrote into a contract. We work on priority instead. If your issue is urgent, it’s treated as urgent, straight away. If it isn’t, it gets done properly rather than rushed to hit a target.
No. You can take any package on a rolling monthly term. Longer terms carry a discount, 5% at 12 months, 10% at 24 and 20% at 36 on IT support, but that’s your choice. If you’ve just come out of a three year agreement you didn’t enjoy, we understand the hesitation.
We look after businesses across Bristol, Bath, Cheltenham, Gloucester, Somerset and Swindon, with remote support anywhere in the UK, and we’re an NCSC Assured Service Provider, Cyber Essentials Plus certified, and ISO 9001 and ISO 27001 accredited.
Start with a look at what you’ve got and what you’re paying for it. No obligation, no pressure, and if the honest conclusion is that you’re already well served, that’s what we’ll tell you.
There is nothing more annoying than an IT glitch that stops you working efficiently. However, knowing you have access to immediate attention to the glitch and a solution to it, is very reassuring and that is provided by We Do Your IT. We have so appreciated the availability and response given by the team at We Do Your IT, enabling us to remain a productive firm.
Richard Sharp – Sharp Family Law