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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
IT support for businesses across Somerset
We look after businesses in Taunton, Bridgwater, Yeovil, Wells, Frome, Street, Glastonbury, Shepton Mallet, Burnham-on-Sea, Chard and the towns and villages in between.
Somerset is a big county and most of it is a long way from most of the rest of it. That shapes how support has to work here. Almost everything gets fixed remotely, properly and quickly. When a visit is genuinely the answer, we plan it so the trip is worth making rather than driving down to plug a cable in.
Problems only get looked at once they have already stopped someone working.
None of these are dramatic. They are just the sort of thing that quietly costs you an hour here and a morning there until it adds up to something you notice.
A business with a site in Taunton and a site in Frome is nearly two hours apart. In most counties you would solve that by sending someone.
Here, the only sensible answer is remote support that genuinely works, with monitoring that spots problems before anyone has to travel. If your provider’s model depends on turning up, Somerset will expose that quickly.
We see it constantly here. Head office gets looked after and the second site gets whatever was convenient at the time. Different kit, different logins, different backup arrangements, nobody entirely sure who set up the switch in the corner. It usually only comes to light when something breaks or when a customer asks for a security questionnaire covering every location.
Firms around Bridgwater and Taunton that used to supply locally are now in a chain where security questions are detailed, repeated and not optional. Plenty of good companies got into that work before their IT was ready for the paperwork, and the questionnaires are where that shows up. The same is true around Yeovil for anyone supplying into aerospace and defence.
Food production, agriculture, manufacturing, logistics, visitor attractions. Kit in those environments lives in dust, damp, heat and vibration, and it fails differently to kit on a desk. It needs specifying differently in the first place, and checking more often.
Festival week around Pilton, Shepton and Street, the summer season on the Exmoor coast and in Minehead, harvest and processing peaks in the Levels. Doing disruptive work at the wrong time of year is a self-inflicted problem, so we plan around your year rather than ours.
Monitoring and maintenance that happens in the background, so most faults are dealt with before anyone reports them.
A helpdesk your team can contact Monday to Friday, 9am to 5pm, staffed by people who know your setup rather than reading from a script.
Security that stands up to scrutiny, including the questionnaires your customers and insurers are increasingly sending. We are Cyber Essentials certified and hold ISO 9001 and ISO 27001.
Backup and recovery that has been tested, with copies held somewhere other than the room the original is in.
Multi-site setups brought back into line, so every location works the same way and you only have to understand one system.
Starters and leavers handled properly, so new people can work on day one and old accounts actually close.
On-site visits when something genuinely needs hands on it, planned so the trip earns its place.
Help with the third party software you rely on. We will talk to your line of business supplier so you do not have to sit in the middle translating.
Essential is where most businesses here land. It covers the monitoring, the security and the support without paying for things you will not use.
Professional is the right answer if you are in the Hinkley supply chain, supplying into aerospace or defence around Yeovil, or working with customers whose procurement teams ask detailed security questions. It is also where most multi-site businesses end up, because the oversight is worth more when there is more than one place to watch.
Starter suits smaller teams who need the basics done properly and nothing more.
On-Demand is there if you would rather pay as you go and have a known team to call than hold ongoing cover.
Everything is per computer, per month, on a rolling monthly contract. No long tie in. If you are not sure which one fits, we will tell you, including when the answer is the cheaper one.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
We do not use fixed response time promises, because they tend to mean everything gets treated the same regardless of how much it matters.
If your whole site is down, that goes to the front of the queue. If someone needs a second monitor setting up, it gets done properly but it does not jump ahead of a company that cannot trade.
Our support hours are Monday to Friday, 9am to 5pm. If your business runs outside those hours, and plenty in Somerset do, cover for that is something we agree in advance and set up deliberately, rather than something either of us finds out about at 9pm on a Saturday.
First we have a conversation about what you have and what annoys you about it. No charge, no obligation.
Then we audit what is actually there, across every site, which is usually not quite what anyone thinks it is.
We tell you what we found, what needs doing now, what can wait and what does not need doing at all.
We take over monitoring and support quietly in the background, usually without your team noticing anything other than that the helpdesk number has changed.
Then we work through the fixes in a sensible order, starting with whatever is most likely to cause you a bad day.
Most of our clients say the handover week was quieter than they expected.
Who We Help
Common questions
We’ve compiled the questions we’re asked most often by businesses in Somerset. If yours isn’t here, please get in touch.
All of Somerset, including Taunton, Bridgwater, Yeovil, Wells, Frome, Glastonbury, Street, Shepton Mallet, Burnham-on-Sea, Chard, Crewkerne, Wincanton, Minehead and the surrounding villages.
No, but it is a fair question. Our office is near Bristol, and almost everything we do is remote, which is the same wherever you are. For the small proportion of work that genuinely needs someone on site, we plan the visit properly rather than treating it as a casual drop in.
It is the opposite. Multi-site is where proper monitoring pays for itself, because you stop finding out about the other site’s problems second hand.
Yes. That is a large part of what Professional exists for. We will go through what is being asked, tell you where you actually stand, and fix the gaps in a sensible order rather than panic buying everything at once.
No. We look after businesses with a handful of computers and businesses with well over a hundred. The approach is the same, the package is different.
Not necessarily. Plenty of our clients have someone internal who handles day to day issues and uses us for monitoring, security, out of the ordinary problems and the things nobody wants to be the only person who understands.
Yes, and we would rather do that than have you relay messages between two technical teams. We will speak to them directly.
We have a marketing team that handles web development, so if you need that side of things too, it stays under one roof.
Then that is where we start. Connections vary enormously across Somerset and there is no point improving everything else if the line cannot carry it. We will tell you honestly what you have and what your realistic options are.
No. Rolling monthly contracts. If we are not doing a good job, you should be able to leave.
Take our two minute IT health quiz and get an honest read on where you stand. No sales call attached.
Or just talk to us. Tell us what is annoying you about your IT and we will tell you whether we can help, and whether it is worth doing.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
