Menu
No data was found
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Business continuity means something slightly more literal round here.
We look after businesses right across Gloucester: manufacturers and distributors on the estates at Quedgeley and Hempsted, offices at Gloucester Business Park, professional firms around the centre, and retail and hospitality down at the Quays. It’s a city where IT advice has to be practical rather than theoretical, partly because of the kind of businesses here and partly because of the river. This page covers what we do, what it costs, and the couple of things about Gloucester that genuinely change the answer.
Calling someone out when something breaks works until the business gets big enough that something is always broken. The hourly bills stop being occasional and nobody is doing anything to stop the problems recurring.
They only hear from them when something has failed or when there’s something to sell. No reviews, no roadmap, no sense that anyone is thinking ahead.
A security questionnaire, a Cyber Essentials requirement, or an insurance renewal form with a question about multi-factor authentication that nobody can honestly tick.
A scare, a scam email that nearly worked, a laptop lost, a member of staff who left and still had access three weeks later.
Most businesses treat continuity planning as an abstraction. In the Severn Vale it isn’t. Plenty of Gloucester premises sit on ground that has flooded before and could again, and a server in a ground floor cupboard is a specific, physical risk rather than a theoretical one.
It’s worth knowing where your kit actually sits, how high off the floor it is, what your insurer would say, and whether you could keep trading from somewhere else at short notice. For a lot of businesses the sensible answer is moving the systems that matter off site entirely, which solves the problem permanently rather than raising the shelf by a foot.
A lot of Gloucester businesses operate from units on estates, and the IT tends to reflect that: a server in a store room with no ventilation, a switch on a shelf gathering dust, cabling run by whoever was free, and broadband that varies enormously from one estate to the next. None of it is anybody’s fault, it’s just what happens when a business grows into a space rather than designing one. It is usually fixable in a day.
Racking, machinery and metal all interfere with wifi, and coverage that worked when you moved in stops working when you reconfigure. If handhelds drop out halfway down an aisle or nobody can get signal in the workshop, that’s a survey job rather than another access point on a wall.
A helpdesk your team can ring without anyone counting tickets or charging per incident. Monday to Friday, 9am to 5pm. We don’t work to fixed SLA response times, we work on priority, so something urgent is treated as urgent rather than waiting its turn because a contract says four hours.
Device protection, email security, multi-factor authentication and monitoring, plus Cyber Essentials and Cyber Essentials Plus certification when a customer, insurer or tender requires it.
Backup of your Microsoft 365 data as well as your files and servers, with restores tested rather than assumed, so you know how long recovery would actually take. Including an honest answer about what happens if you can’t get into the building at all.
Surveys and design for buildings that fight back, whether that’s a distribution unit, a workshop or a site spread across several floors.
We publish our prices rather than quoting on request, which makes it easy to compare us with anyone else you’re talking to.
Everything is unlimited support with no ticket caps and no per-incident charges. Rolling monthly terms are available, longer terms carry a discount, and not-for-profit pricing applies across the range. Current prices are on the package pages.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
Who We Help
Questions Gloucester businesses ask us
Worth dealing with before the next wet winter rather than during one. Depending on your setup the answer might be as simple as relocating and raising equipment, or it might be moving the systems that matter off site so the building stops being a single point of failure. We’ll tell you which, and roughly what it costs, after a look.
Common on the estates. Racking, stock and machinery all absorb and reflect signal, and coverage that worked at fit out usually doesn’t after a layout change. It needs a proper survey rather than another extender, and the difference for the team is immediate.
Which describes a good proportion of Gloucester. A server in a store room, cabling nobody can trace, and a switch somewhere warm. We’d start by writing down what’s actually there, then fix the things that are genuinely risky. It’s rarely as bad as people fear and it’s usually quick.
Yes, when it’s needed. New setups, network and wifi work, hardware, and anything that genuinely needs hands. We’ll do as much remotely as we sensibly can first, because that’s faster for you, and Gloucester is a straightforward run for us when hands are genuinely needed.
Monday to Friday, 9am to 5pm. Out of hours cover isn’t included as standard, but it can be arranged separately where a business genuinely needs it, and we’ll give you an honest view of whether you do.
We don’t work to fixed SLA response times, and that’s deliberate. A service level agreement treats every ticket as a clock. We work on priority instead, so if your issue is stopping you working it’s dealt with straight away rather than queued behind something trivial.
No. Any package can be taken on a rolling monthly term. Longer terms carry a discount if that suits you better, but it’s a choice rather than a condition.
Possibly, and possibly not. We’ll look at what you’ve got and what you’re paying, and if our honest view is that you’re well served where you are, we’ll tell you. That happens more often than you’d expect.
Yes. IT, communications, hosting and marketing all sit within the same group, so it can be one relationship rather than four suppliers blaming each other.
We look after businesses across Gloucester, Cheltenham, Bristol, Bath, Somerset and Swindon, with remote support anywhere in the UK. We’re an NCSC Assured Service Provider, Cyber Essentials Plus certified, and ISO 9001 and ISO 27001 accredited.
Start with an hour and an honest picture of what you’re running, what it’s costing and where the gaps are. No obligation, and you keep the findings whether or not you work with us.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
