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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG's engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
On-Demand IT Support is WDYG's pay-as-you-go IT support service — available to businesses without a managed contract, or for managed clients needing support that falls outside their contracted scope. Charged in 15-minute blocks, by the hour, or by the day.
When you need IT help without a managed retainer, for one-off break-fix work, project support, or any situation where a monthly contract doesn't make sense. Also available to managed clients for out-of-scope work.
Access to WDYG IT engineers for desktop and server support, account changes, software troubleshooting, user adds and removes, break-fix work, and general IT tasks — billed only for the time used.
Expert IT support without a contract commitment, fully transparent per-unit pricing, access to the same team behind our managed service, and no monthly fees when you don't need support.
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Includes...
Email is the number one attack vector. The Complete Cloud Security Pack adds Avanan’s inline AI email security and 24/7 human incident response to the Core pack’s monitoring and backup — giving you the coverage businesses handling client data, finances, or sensitive information genuinely need.
Key Features
No. On-Demand is available to any business — with or without a managed IT contract with us.
Yes — the minimum charge is one 15-minute block at £22.50.
Time is logged against your support ticket in 15-minute increments. You’ll receive a clear breakdown on your invoice showing exactly what was done and how long it took.
For short or single issues, the 15-minute rate is most economical. For longer or more complex work, the hourly or daily rate may be more suitable. We’ll use the most appropriate rate for the job.
Desktop and server support, account changes, software installs and troubleshooting, user moves/adds/changes, break-fix work, and general IT tasks. For specialist project work, speak to us about scoping.
No. Those rates are retired. Current rates are £22.50 per 15 minutes, £90.00 per hour, and £720.00 per day. Only current rates are quoted on new work.
Out-of-hours work is available by arrangement. Additional rates may apply — speak to us when booking.
On-site work may include travel time and expenses depending on your location. We’ll confirm any travel costs before work begins.
If you’re using On-Demand regularly — more than a few hours a month — a managed contract usually works out better value and gives you proactive monitoring and patching on top. Speak to us and we’ll give you an honest comparison.
Yes — all prices are exclusive of VAT.
There is nothing more annoying than an IT glitch that stops you working efficiently. However, knowing you have access to immediate attention to the glitch and a solution to it, is very reassuring and that is provided by We Do Your IT. We have so appreciated the availability and response given by the team at We Do Your IT, enabling us to remain a productive firm.
Richard Sharp – Sharp Family Law