Menu
No data was found
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Local support for Bath businesses, including the ones operating out of buildings you aren’t allowed to drill into.
We’re based just up the road in Bristol and we look after businesses across Bath: professional firms in the Georgian terraces, hospitality around the city centre, clinics, agencies and manufacturers out towards the business parks. Bath throws up a few IT problems that other places don’t, mostly to do with the buildings, and this page is about those as well as the ordinary business of keeping things running.
Calling someone out when something breaks works until the business gets big enough that something is always broken. The hourly bills stop being occasional and nobody is doing anything to stop the problems recurring.
They only hear from them when something has failed or when there’s something to sell. No reviews, no roadmap, no sense that anyone is thinking ahead.
Or something happened. A scare, a scam email that nearly worked, a laptop lost, a member of staff who left and still had access three weeks later.
A scare, a scam email that nearly worked, a laptop lost, a member of staff who left and still had access three weeks later.
A lot of Bath businesses operate out of listed Georgian townhouses in a conservation area, and that changes what’s technically possible. Thick stone walls block wifi in a way plasterboard doesn’t. You often can’t run cabling where you’d want to, can’t core through walls, can’t fix anything to the outside of the building, and can’t make changes without thinking about consent.
So the answer that works in a modern office, another access point and a cable run, is frequently not available. What’s needed instead is a proper survey, a design that works around the structure rather than through it, and sometimes a mesh or point to point approach that gets signal where it’s needed without touching anything you’re not allowed to touch. We’ve done this often enough to know where it gets difficult.
We’re a short drive from Bath and we come on site when it’s genuinely needed. Parking in the centre being what it is, we’d rather schedule a proper visit than turn up twice, so we’ll do as much remotely as we can and make the trips count.
Bath has a high concentration of professional firms, hospitality, clinics, creative agencies and university related businesses in a fairly small area. That means we see the same sector problems repeatedly, which is useful for you, and it means we can usually tell you what similar businesses nearby are doing about something.
A helpdesk your team can ring without anyone counting tickets or charging per incident. Monday to Friday, 9am to 5pm. We don’t work to fixed SLA response times, we work on priority, so something urgent is treated as urgent rather than waiting its turn because a contract says four hours.
Device protection, email security, multi-factor authentication and monitoring, plus Cyber Essentials and Cyber Essentials Plus certification when a customer, insurer or tender requires it.
Backup of your Microsoft 365 data as well as your files and servers, with restores tested rather than assumed, so you know how long recovery would actually take.
Surveys and design for buildings that fight back, whether that’s a listed townhouse, a converted mill or a site spread across several floors.
We publish our prices rather than quoting on request, which makes it easy to compare us with anyone else you’re talking to.
Everything is unlimited support with no ticket caps and no per-incident charges. Rolling monthly terms are available, longer terms carry a discount, and not-for-profit pricing applies across the range. Current prices are on the package pages.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
Who We Help
Questions Bath businesses ask us
Not much, in practice. Most support is remote and resolved faster than anyone could drive anywhere. When a visit is genuinely needed we come, and we’re close enough that it isn’t a production. We’d rather be honest about that than pretend to be round the corner.
Extremely common in Bath and usually solvable. It needs a survey rather than another extender plugged into a hallway socket, and a design that works with the building’s constraints rather than ignoring them. It’s one of the more satisfying jobs we do because the difference is immediate.
Yes, when it’s needed. New setups, network and wifi work, hardware, and anything that genuinely needs hands. We’ll do as much remotely as we sensibly can first, because that’s faster for you.
Monday to Friday, 9am to 5pm. Out of hours cover isn’t included as standard, but it can be arranged separately where a business genuinely needs it, and we’ll give you an honest view of whether you do.
We don’t work to fixed SLA response times, and that’s deliberate. A service level agreement treats every ticket as a clock. We work on priority instead, so if your issue is stopping you working it’s dealt with straight away rather than queued behind something trivial.
No. Any package can be taken on a rolling monthly term. Longer terms carry a discount if that suits you better, but it’s a choice rather than a condition.
Possibly, and possibly not. We’ll look at what you’ve got and what you’re paying, and if our honest view is that you’re well served where you are, we’ll tell you. That happens more often than you’d expect.
Yes. IT, communications, hosting and marketing all sit within the same group, so it can be one relationship rather than four suppliers blaming each other.
We look after accountancy practices and professional services firms across Bristol, Bath, Cheltenham, Gloucester, Somerset and Swindon, with remote support anywhere in the UK. We’re an NCSC Assured Service Provider, Cyber Essentials Plus certified, and ISO 9001 and ISO 27001 accredited, so the standards we ask you to meet are ones we’re audited against ourselves.
Start with an hour and an honest picture of what you’re running, what it’s costing and where the gaps are. No obligation, and you keep the findings whether or not you work with us.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
