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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
In a town like this one, you can’t bluff about security. We’d rather not try.
Cheltenham is an unusual place to sell IT support. It’s a town where somebody in your meeting may well have spent twenty years doing security properly, where a surprising number of businesses sit in a government or defence supply chain, and where the phrase “we take security seriously” gets about the reception it deserves. We look after businesses across Cheltenham: professional firms around Montpellier and the Promenade, engineering and manufacturing out towards Bishop’s Cleeve, hospitality in the centre, and plenty of ordinary businesses who just want the thing to work. This page is about what we do and what’s different about doing it here.
Calling someone out when something breaks works until the business gets big enough that something is always broken. The hourly bills stop being occasional and nobody is doing anything to stop the problems recurring.
They only hear from them when something has failed or when there’s something to sell. No reviews, no roadmap, no sense that anyone is thinking ahead.
A security questionnaire, a Cyber Essentials requirement, or an insurance renewal form with a question about multi-factor authentication that nobody can honestly tick.
A scare, a scam email that nearly worked, a laptop lost, a member of staff who left and still had access three weeks later.
Cheltenham has more people who genuinely understand security per square mile than anywhere else in the country, and a lot of them have gone on to work in, advise or run local businesses. That changes the conversation. Vague reassurance doesn’t survive contact with somebody who has done the job, and nor should it. We’d rather turn up with our own certifications, our own evidence and an honest account of what we do and don’t cover, because that’s the only approach that works here.
It also means expectations are higher across the board, including from businesses with no security background at all, because the standard in the town is set by the people who do.
Government, defence and the wider cyber sector draw in suppliers of every size: engineering, professional services, facilities, software, logistics. If you’re one of them, Cyber Essentials and a straight answer to a security questionnaire are conditions of trading rather than good practice. We do that work, we hold the certifications ourselves, and we’ll tell you honestly how long yours would take.
For hospitality, retail and a lot of service businesses in Cheltenham, Festival week is a meaningful chunk of the year’s trade packed into a few days. It is also the worst imaginable week for an IT problem. So we’d plan around it the way we’d plan around an accountant’s January: everything checked and done well beforehand, and nothing changed while it’s on.
Regency terraces and listed conversions around Montpellier and the Promenade present the same challenges as Bath and Clifton. Thick walls, limited options for cabling, and consent to think about. It needs designing around the building rather than through it.
A helpdesk your team can ring without anyone counting tickets or charging per incident. Monday to Friday, 9am to 5pm. We don’t work to fixed SLA response times, we work on priority, so something urgent is treated as urgent rather than waiting its turn because a contract says four hours.
Device protection, email security, multi-factor authentication and monitoring, plus Cyber Essentials and Cyber Essentials Plus certification when a customer, insurer or tender requires it.
Backup of your Microsoft 365 data as well as your files and servers, with restores tested rather than assumed, so you know how long recovery would actually take.
Surveys and design for buildings that fight back, whether that’s a Regency terrace, a converted mill or a site spread across several floors.
We publish our prices rather than quoting on request, which makes it easy to compare us with anyone else you’re talking to.
Everything is unlimited support with no ticket caps and no per-incident charges. Rolling monthly terms are available, longer terms carry a discount, and not-for-profit pricing applies across the range. Current prices are on the package pages.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
Who We Help
Businesses across Cheltenham come to us at every size and stage. There’s more detail on how we work with different kinds of organisation, by business size, by IT maturity and by sector.
Questions Cheltenham businesses ask us
We’ve compiled the questions we’re asked most often by businesses in Cheltenham. If yours isn’t here, please get in touch.
Not much in practice. Most support is remote and resolved faster than anyone could drive anywhere. When a visit is genuinely needed we come, and it’s a straightforward run up the M5. We’d rather be honest about where we are than claim a Cheltenham address we don’t have.
Common here, and one of the main reasons local businesses call us. We’ll tell you what’s true today, close the gaps, and give you accurate answers. Cyber Essentials is often what’s really being asked for, and certification is included in our Professional package. Where a customer’s requirement goes beyond what we can sensibly support, we’ll say so rather than taking it on.
Well, usually. We’d rather deal with someone who asks hard questions, and we’re comfortable being challenged on specifics. Where your people want to keep hold of something because they know it better than we do, that’s a sensible arrangement rather than an awkward one.
Yes, and we’d insist on it. Everything that needs doing gets done well before March, and nothing changes while you’re trading hard. It’s the same principle we apply to an accountant’s January or a retailer’s Christmas.
Thick walls, listed status and nowhere sensible to run cable. Solvable, but it needs a survey and a design that works with the building rather than against it.
Yes, when it’s needed. New setups, network and wifi work, hardware, and anything that genuinely needs hands. We’ll do as much remotely as we sensibly can first, because that’s faster for you.
Monday to Friday, 9am to 5pm. Out of hours cover isn’t included as standard, but it can be arranged separately where a business genuinely needs it, and we’ll give you an honest view of whether you do.
We don’t work to fixed SLA response times, and that’s deliberate. A service level agreement treats every ticket as a clock. We work on priority instead, so if your issue is stopping you working it’s dealt with straight away rather than queued behind something trivial.
No. Any package can be taken on a rolling monthly term. Longer terms carry a discount if that suits you better, but it’s a choice rather than a condition.
Possibly, and possibly not. We’ll look at what you’ve got and what you’re paying, and if our honest view is that you’re well served where you are, we’ll tell you. That happens more often than you’d expect.
Yes. IT, communications, hosting and marketing all sit within the same group, so it can be one relationship rather than four suppliers blaming each other.
We look after businesses across Cheltenham, Bristol, Bath, Gloucester, Somerset and Swindon, with remote support anywhere in the UK. We’re an NCSC Assured Service Provider, Cyber Essentials Plus certified, and ISO 9001 and ISO 27001 accredited.
Start with an hour and an honest picture of what you’re running, what it’s costing and where the gaps are. No obligation, and you keep the findings whether or not you work with us.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
