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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
IT support from a team based in South Gloucestershire
Our office is at Apex Court, Woodlands, in Bradley Stoke. This is not a page about a place we cover from a distance. It is where we work, where most of our team live, and where we do the school run and the supermarket shop.
We look after businesses in Bradley Stoke, Yate, Chipping Sodbury, Thornbury, Filton, Patchway, Emersons Green, Winterbourne, Frampton Cotterell, Downend, Almondsbury, Severn Beach and everywhere in between. Most problems get solved remotely in minutes. When something genuinely needs a person, we are usually a few minutes away rather than a few hours.
Your current support is fine when you call, but nobody is watching anything between calls. Problems only get looked at once they have already stopped someone working.
You are paying for something, but you could not say what you actually get for it.
Your IT was set up for a smaller business in a different building and nobody has revisited it since.
A customer or an insurer has started asking security questions you cannot confidently answer.
Your internet is provided by the building, not by you, and when it goes wrong nobody is quite sure who to ring.
Someone left eighteen months ago and you are fairly sure their login still works.
At Aztec West, Woodlands, Emersons Green, Severnside and the industrial estates around Yate and Thornbury, the connection often comes with the building rather than from a contract you control. That is fine right up until it is not.
When something goes wrong you are dealing with a landlord, a building manager and a provider you never chose, and nobody feels responsible. We have sat in the middle of that conversation plenty of times. It is worth knowing in advance exactly what you are on, who supplies it, and what happens when it fails, rather than finding out on the morning it does.
Your kit is in a cupboard that other tenants, contractors and the building’s own engineers can get into. We have found patch leads moved, switches unplugged and someone else’s equipment stacked on top of a client’s server. It needs locking down properly, which is usually straightforward once somebody actually looks.
A lot of our clients here moved out of the city for a bigger unit, and the move was treated as a lifting job rather than a chance to fix anything. So they are running a setup designed for a smaller company in a different building, with cabling decisions made by whoever had a free afternoon. It works, until the headcount goes up again.
If you supply into aerospace, defence or their tiers, the security questions you get asked are detailed and they repeat. Good companies get caught out by them, not because their IT is bad but because nobody had ever been asked to evidence it before.
Out at Severnside and Western Approach, wifi has to work across racking rather than across a desk, scanners and handhelds have to stay connected while moving, and a dead connection stops the whole operation rather than annoying one person. That is a coverage and survey problem, not an office IT problem, and it needs treating as one.
Monitoring and maintenance that happens in the background, so most faults are dealt with before anyone reports them.
A helpdesk your team can contact Monday to Friday, 9am to 5pm, staffed by people who know your setup rather than reading from a script.
Security that stands up to scrutiny, including the questionnaires your customers and insurers increasingly send. We are Cyber Essentials certified and hold ISO 9001 and ISO 27001.
Backup and recovery that has been tested, with copies held somewhere other than the room the original is in.
Connectivity sorted out properly, including working out what your building actually provides and whether you should be relying on it.
Starters and leavers handled properly, so new people can work on day one and old accounts actually close.
On-site visits when something genuinely needs hands on it, which from here is a short drive.
Help with the third party software you rely on. We will talk to your line of business supplier so you do not have to sit in the middle translating.
Essential is where most businesses here land. It covers the monitoring, the security and the support without paying for things you will not use.
Professional is the right answer if you supply into aerospace or defence, hold data that brings compliance obligations, or deal with customers whose procurement teams ask detailed security questions before they will work with you.
Starter suits smaller teams who need the basics done properly and nothing more.
On-Demand is there if you would rather pay as you go and have a known team to call than hold ongoing cover.
Everything is per computer, per month, on a rolling monthly contract. No long tie in. If you are not sure which one fits, we will tell you, including when the answer is the cheaper one.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
We work on priority instead. If your whole office is down, that goes to the front of the queue. If someone needs a second monitor setting up, it gets done properly but it does not jump ahead of a company that cannot trade.
Our support hours are Monday to Friday, 9am to 5pm. If your business needs cover outside those hours, that is something we agree in advance and set up deliberately, rather than something either of us finds out about at 9pm on a Saturday.
First we have a conversation about what you have and what annoys you about it. No charge, no obligation. Being local, this one is usually easiest done in person.
Then we audit what is actually there, which is usually not quite what anyone thinks it is.
We tell you what we found, what needs doing now, what can wait and what does not need doing at all.
We take over monitoring and support quietly in the background, usually without your team noticing anything other than that the helpdesk number has changed.
Then we work through the fixes in a sensible order, starting with whatever is most likely to cause you a bad day.
Who We Help
Businesses across South Gloucestershire come to us at every size and stage. There’s more detail on how we work with different kinds of organisation, by business size, by IT maturity and by sector.
Common questions
The questions we are asked most often by businesses in South Gloucestershire. If yours isn’t here, please get in touch.
All of South Gloucestershire, including Bradley Stoke, Yate, Chipping Sodbury, Thornbury, Filton, Patchway, Emersons Green, Winterbourne, Frampton Cotterell, Downend, Almondsbury, Severn Beach and the surrounding villages.
Yes. Apex Court, Woodlands, Bradley Stoke. You are welcome to come and see us.
No. We look after businesses with a handful of computers and businesses with well over a hundred. The approach is the same, the package is different.
Not necessarily. Plenty of our clients have someone internal who handles day to day issues and uses us for monitoring, security, out of the ordinary problems and the things nobody wants to be the only person who understands.
Yes, and this is worth looking at properly. We will find out what you are actually on, what it can carry, who is responsible when it fails, and whether you would be better off with your own line. Sometimes the answer is that the building’s connection is fine. At least then you know.
Yes, and the time to involve us is before you sign, not the week before you move. Cabling, connectivity lead times and comms room access are all much easier to deal with early.
Yes, and we would rather do that than have you relay messages between two technical teams. We will speak to them directly.
We have a marketing team that handles web development, so if you need that side of things too, it stays under one roof.
Most of South Gloucestershire is a short drive from Bradley Stoke. But most problems never need a visit, because they are fixed remotely first.
No. Rolling monthly contracts. If we are not doing a good job, you should be able to leave.
Take our two minute IT health quiz and get an honest read on where you stand. No sales call attached.
Or just talk to us. Tell us what is annoying you about your IT and we will tell you whether we can help, and whether it is worth doing.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
