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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
IT support for Stroud and the Five Valleys
We look after businesses in Stroud, Nailsworth, Stonehouse, Painswick, Minchinhampton, Chalford, Dursley, Cam, Berkeley and Wotton-under-Edge.
We are based near Bristol, straight up the M5, which makes Stroud an easy run when something genuinely needs a person on site. Most of the time it does not, because most problems are fixed remotely long before anyone would have got in a car.
Your current support is fine when you call, but nobody is watching anything between calls. Problems only get looked at once they have already stopped someone working.
You are paying for something, but you could not say what you actually get for it.
Your connection is the thing that decides whether today is a good day or a bad day, and nobody has ever properly looked at it.
Your building is beautiful and your wifi is terrible, and everyone has quietly accepted that as a fact of life.
A customer or an insurer has started asking security questions you cannot confidently answer.
Someone left eighteen months ago and you are fairly sure their login still works.
None of these are dramatic. They are just the sort of thing that quietly costs you an hour here and a morning there until it adds up to something you notice.
Stroud is steep, and that has a direct effect on what your technology can do. Mobile signal that is perfectly good on the common can be close to useless at the bottom of a valley a mile away.
This matters more than it sounds, because the standard answer to a broadband failure is a 4G backup, and a 4G backup that cannot get a signal is not a backup at all. We check whether it actually works at your address before anyone pays for it, rather than assuming it will because it usually does. Several businesses here have discovered the hard way that their resilience plan was theoretical.
A lot of the best workspace around here is a converted mill, and they are wonderful places to work and genuinely difficult buildings to cover. Thick stone, heavy floors between storeys, long narrow footprints and a lot of internal walls. A single router in the corner of the ground floor will not reach the top of the building, and no amount of wishing will change that. It needs surveying and doing properly, which is usually less expensive and less disruptive than people fear.
Plenty of mills and yards here are subdivided into a dozen small tenancies sharing one line and one comms cupboard. That works until one tenant starts doing something heavy and everyone else’s day gets slower, or until something breaks and nobody can establish whose responsibility it is. It is worth knowing exactly what you are on and what you are sharing it with.
Very small independents, studios and makers alongside serious precision engineering and manufacturing. Those two need genuinely different things, and a provider who only really understands offices will be out of their depth in a workshop.
Equipment on a shop floor lives in dust, noise and vibration, often runs software that is older than anyone would like, and cannot simply be updated on a Tuesday afternoon because it is attached to a machine that is making something.
We look after the whole thing so you do not have to think about it.
Monitoring and maintenance that happens in the background, so most faults are dealt with before anyone reports them.
A helpdesk your team can contact Monday to Friday, 9am to 5pm, staffed by people who know your setup rather than reading from a script.
Security that stands up to scrutiny, including the questionnaires your customers and insurers increasingly send. We are Cyber Essentials certified and hold ISO 9001 and ISO 27001.
Backup and recovery that has been tested, with copies held somewhere other than the room the original is in.
Wifi and connectivity done properly, including surveying buildings that fight back and checking that any failover you are paying for genuinely works where you are.
Starters and leavers handled properly, so new people can work on day one and old accounts actually close.
On-site visits when something genuinely needs hands on it.
Help with the third party software you rely on. We will talk to your line of business supplier so you do not have to sit in the middle translating.
Essential is where most businesses here land. It covers the monitoring, the security and the support without paying for things you will not use.
Starter suits the smaller studios, practices and independent businesses that need the basics done properly and nothing more. There are a lot of those around Stroud and there is no shame in being one.
Professional is the right answer if you are in manufacturing or engineering, supply into larger chains, or deal with customers whose procurement teams ask detailed security questions before they will work with you.
On-Demand is there if you would rather pay as you go and have a known team to call than hold ongoing cover.
Everything is per computer, per month, on a rolling monthly contract. No long tie in. If you are not sure which one fits, we will tell you, including when the answer is the cheaper one.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
We do not use fixed response time promises, because they tend to mean everything gets treated the same regardless of how much it matters.
We work on priority instead. If your whole office is down, that goes to the front of the queue. If someone needs a second monitor setting up, it gets done properly but it does not jump ahead of a company that cannot trade.
Our support hours are Monday to Friday, 9am to 5pm. If your business needs cover outside those hours, that is something we agree in advance and set up deliberately, rather than something either of us finds out about at 9pm on a Saturday.
People put this off because they imagine a bad week. It is not that.
First we have a conversation about what you have and what annoys you about it. No charge, no obligation.
Then we audit what is actually there, which is usually not quite what anyone thinks it is.
We tell you what we found, what needs doing now, what can wait and what does not need doing at all.
We take over monitoring and support quietly in the background, usually without your team noticing anything other than that the helpdesk number has changed.
Then we work through the fixes in a sensible order, starting with whatever is most likely to cause you a bad day.
Most of our clients say the handover week was quieter than they expected.
Who We Help
Businesses across Stroud and the Five Valleys come to us at every size and stage. There’s more detail on how we work with different kinds of organisation, by business size, by IT maturity and by sector.
Common questions
We’ve compiled the questions we’re asked most often by businesses in Stroud. If yours isn’t here, please get in touch.
Stroud and the surrounding area, including Nailsworth, Stonehouse, Painswick, Minchinhampton, Chalford, Dursley, Cam, Berkeley, Wotton-under-Edge and the villages across the Five Valleys.
No. We are near Bristol, straight up the M5, and almost everything we do is remote, which works the same wherever you are. For the small amount of work that genuinely needs someone on site, it is a short enough trip.
Almost always, yes. Old stone buildings need the access points placing deliberately rather than putting the router wherever the socket happens to be. It is a solvable problem and it is usually smaller than people expect.
No. We look after businesses with a handful of computers and businesses with well over a hundred. The approach is the same, the package is different.
Not necessarily. Plenty of our clients have someone internal who handles day to day issues and uses us for monitoring, security, out of the ordinary problems and the things nobody wants to be the only person who understands.
No. Kit attached to a machine gets treated carefully and on your schedule, not ours. The right answer is usually to isolate and protect it rather than break it in the name of being up to date.
Yes, and we would rather do that than have you relay messages between two technical teams. We will speak to them directly.
We have a marketing team that handles web development, so if you need that side of things too, it stays under one roof.
Then that is where we start. Connections and signal vary enormously across the valleys. We will tell you honestly what you have, what it can carry and what your realistic options are.
No. Rolling monthly contracts. If we are not doing a good job, you should be able to leave.
Take our two minute IT health quiz and get an honest read on where you stand. No sales call attached.
Or just talk to us. Tell us what is annoying you about your IT and we will tell you whether we can help, and whether it is worth doing.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
