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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
IT support for businesses in Swindon
We look after businesses across Swindon and the surrounding area, including the business parks at Windmill Hill, Kembrey Park, Delta, Dorcan, Blagrove, Groundwell and South Marston, plus Highworth, Wroughton, Royal Wootton Bassett and the villages around them.
We are based near Bristol, an easy run along the M4. Almost everything gets resolved remotely within minutes, which is the same wherever you are. When something genuinely needs a person on site, we come.
Your current support is fine when you call, but nobody is watching anything between calls. Problems only get looked at once they have already stopped someone working.
You are paying for something, but you could not say what you actually get for it.
A customer has sent you a security questionnaire that reads like it was written for a company ten times your size.
Someone left eighteen months ago and you are fairly sure their login still works.
Half your team is at home on any given day and nobody has really thought about what that means.
None of these are dramatic. They are just the sort of thing that quietly costs you an hour here and a morning there until it adds up to something you notice.
Swindon businesses get held to corporate standards on small business budgets, and that is the defining tension here.
This is a town built around very large employers. Insurance, financial services, manufacturing, logistics, pharmaceuticals. A lot of the people now running or working in Swindon’s small and medium businesses came out of those organisations, and they arrive with expectations set by an enterprise IT department with an enterprise budget behind it. They expect single sign on to work, laptops to be replaced before they die, and security to be handled rather than discussed. Those expectations are reasonable. Meeting them on a sensible budget is a matter of choosing carefully rather than buying everything, and it is most of what we do here.
The same thing shows up from the customer side. If you supply into the big Swindon employers, or into their supply chains, you get asked security questions designed for much larger suppliers. The questionnaire does not care that there are nineteen of you. Plenty of good companies lose time and sleep over that, usually because nobody has ever put the evidence in one place rather than because the underlying setup is bad.
Hybrid working is heavier here than in most of the places we cover. Swindon is a commuter town with fast connections in several directions, and a lot of teams are genuinely split across home and office on any given day. That changes the job completely. The office firewall is not protecting the people who are not in the office. Security has to live on the laptop and in the accounts rather than in the building, support has to work for someone at a kitchen table in Highworth, and your data has to be somewhere both halves of the team can reach without anyone emailing files to themselves.
Swindon’s engineering base has been reinventing itself. A lot of firms that were comfortable tier suppliers have spent the last few years finding new customers in new sectors, often with far more demanding compliance expectations than the ones they replaced. Winning that work is one thing. Being able to evidence how you handle data is the bit that catches people out.
Monitoring and maintenance that happens in the background, so most faults are dealt with before anyone reports them.
A helpdesk your team can contact Monday to Friday, 9am to 5pm, whether they are in the office or at home, staffed by people who know your setup rather than reading from a script.
Security built around people and devices rather than buildings, which is the only thing that works when half the team is remote. We are Cyber Essentials certified and hold ISO 9001 and ISO 27001.
Help with customer security questionnaires, including getting the evidence into one place so the next one takes an afternoon rather than a fortnight.
Backup and recovery that has been tested, with copies held somewhere other than the room the original is in.
Starters and leavers handled properly, so new people can work on day one and old accounts actually close. This matters more with a hybrid team, because a leaver you never see is easier to forget.
On-site visits when something genuinely needs hands on it.
Help with the third party software you rely on. We will talk to your line of business supplier so you do not have to sit in the middle translating.
Essential is where most businesses here land. It covers the monitoring, the security and the support without paying for things you will not use.
Professional comes up more often in Swindon than almost anywhere else we work, and that is down to who your customers are. If you supply into large organisations, handle regulated data, or get sent detailed security questionnaires, this is the one that answers them properly.
Starter suits smaller teams who need the basics done properly and nothing more. On-Demand is there if you would rather pay as you go and have a known team to call than hold ongoing cover.
Everything is per computer, per month, on a rolling monthly contract. No long tie in. If you are not sure which one fits, we will tell you, including when the answer is the cheaper one.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
We do not use fixed response time promises, because they tend to mean everything gets treated the same regardless of how much it matters.
We work on priority instead. If your whole team is locked out, that goes to the front of the queue. If someone needs a second monitor setting up, it gets done properly but it does not jump ahead of a company that cannot trade.
If your business needs cover outside those hours, that is something we agree in advance and set up deliberately, rather than something either of us finds out about at 9pm on a Saturday.
A whole team locked out goes to the front of the queue. Everything else still gets done properly, in a sensible order.
First we have a conversation about what you have and what annoys you about it. No charge, no obligation.
Then we audit what is actually there, which is usually not quite what anyone thinks it is. With a hybrid team that includes the laptops that never come into the office, which are often the ones nobody has looked at in years.
We tell you what we found, what needs doing now, what can wait and what does not need doing at all.
We take over monitoring and support quietly in the background, usually without your team noticing anything other than that the helpdesk number has changed.
Then we work through the fixes in a sensible order, starting with whatever is most likely to cause you a bad day.
Who We Help
Businesses across Swindon come to us at every size and stage. There’s more detail on how we work with different kinds of organisation, by business size, by IT maturity and by sector.
Common Questions
The questions we are asked most often by businesses in Swindon. If yours isn’t here, please get in touch.
Swindon and the surrounding area, including the business parks at Windmill Hill, Kembrey Park, Delta, Dorcan, Blagrove, Groundwell and South Marston, along with Highworth, Wroughton, Royal Wootton Bassett and the nearby villages.
No. We are near Bristol, straight along the M4, and almost everything we do is remote, which works the same wherever you are. For the small amount of work that genuinely needs someone on site, it is a straightforward trip.
Yes, and that is increasingly the normal case rather than the exception. Your team contacts us the same way wherever they are, and we look after the laptop rather than the desk it sometimes sits on.
Yes. We will go through it with you, tell you honestly where you actually stand, and deal with the gaps in a sensible order. The first one is the hard one. After that it is largely keeping the evidence up to date.
No. We look after businesses with a handful of computers and businesses with well over a hundred. The approach is the same, the package is different.
Not necessarily. Plenty of our clients have someone internal who handles day to day issues and uses us for monitoring, security, out of the ordinary problems and the things nobody wants to be the only person who understands.
Yes, and we would rather do that than have you relay messages between two technical teams. We will speak to them directly.
We have a marketing team that handles web development, so if you need that side of things too, it stays under one roof.
Then that is where we start. There is no point improving everything else if the connection cannot carry it. We will tell you honestly what you have and what your realistic options are.
No. Rolling monthly contracts. If we are not doing a good job, you should be able to leave.
We look after businesses across Bath, Bristol, Cheltenham, Gloucester, Somerset and Swindon, with remote support anywhere in the UK. We’re an NCSC Assured Service Provider, Cyber Essentials Plus certified, and ISO 9001 and ISO 27001 accredited.
Take our two minute IT health quiz and get an honest read on where you stand. No sales call attached.
Or just talk to us. Tell us what is annoying you about your IT and we will tell you whether we can help, and whether it is worth doing.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
