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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
IT support for businesses in Tewkesbury
We look after businesses in Tewkesbury, Ashchurch, Northway, Bishop’s Cleeve, Winchcombe, Twyning and the surrounding villages, including the units on Tewkesbury Business Park and the estates around junction 9.
We are based near Bristol, a straight run up the M5. Almost everything gets fixed remotely within minutes, which works the same wherever you are. When something genuinely needs a person on site, we come.
Your current support is fine when you call, but nobody is watching anything between calls. Problems only get looked at once they have already stopped someone working.
You are paying for something, but you could not say what you actually get for it.
You have a continuity plan somewhere, written a while ago, that nobody has tested and nobody can quite find.
A customer or an insurer has started asking security questions you cannot confidently answer.
Your team is spread across three towns and your systems assume everyone is in one building.
Someone left eighteen months ago and you are fairly sure their login still works.
The useful question here is not whether your server is somewhere safe. It is whether your business can keep running when nobody can get to the building for several days. Roads shut, staff cut off, premises unreachable, and none of it anything to do with your IT. That is a different test, and a lot of setups quietly fail it. If the files only exist on a machine in the office, if the phones only ring in the office, if the one person who knows the password is the one who cannot get out of their village, then the plan does not work.
The good news is that solving it properly makes everyday life better too. Systems your team can reach from anywhere, phones that follow people rather than desks, and backups held somewhere entirely separate are not disaster measures. They are just a better way to work that happens to also survive a bad week. We would rather build that than hand you a folder marked continuity plan that nobody opens.
Insurers have noticed too. Businesses in this part of Gloucestershire tend to get asked more detailed questions at renewal, and increasingly those questions cover cyber and data as well as water. Being able to answer them clearly is worth real money.
Ashchurch and the estates around it carry a lot of logistics, distribution and defence related work, and those supply chains ask serious questions of their suppliers. Companies get into that work on the strength of what they make or move, then discover the security paperwork is a separate skill. It is manageable, but it is not something to start thinking about when the questionnaire lands.
Tewkesbury sits between Cheltenham, Gloucester, Worcester and Evesham, which means a lot of businesses here draw staff and customers from all four. They are more spread out than their headcount suggests, and their systems need to reflect that rather than assuming everyone walks through the same door each morning.
We look after the whole thing so you do not have to think about it. Monitoring and maintenance happen in the background, so most faults are dealt with before anyone reports them. Our helpdesk is there Monday to Friday, 9am to 5pm, wherever your team happens to be working, staffed by people who know your setup rather than reading from a script.
Security that holds up to the questions insurers and larger customers increasingly ask. We are Cyber Essentials certified and hold ISO 9001 and ISO 27001. Starters and leavers are handled properly, so new people can work on day one and old accounts actually close.
Systems your people can reach from anywhere, so being unable to get to the building is an inconvenience rather than a shutdown. Backup and recovery that has been tested, held somewhere genuinely separate from your premises, and restored occasionally so we know it works.
On-site visits when something genuinely needs hands on it. We also help with the third party software you rely on, and will talk to your line of business supplier so you do not have to sit in the middle translating.
Essential is where most businesses here land. It covers the monitoring, the security and the support without paying for things you will not use.
Professional is the right answer if you supply into defence or large distribution chains, hold data that brings compliance obligations, or have customers and insurers asking detailed questions you need to answer properly.
Starter suits smaller teams who need the basics done properly and nothing more. On-Demand is there if you would rather pay as you go and have a known team to call than hold ongoing cover.
Everything is per computer, per month, on a rolling monthly contract. No long tie in. If you are not sure which one fits, we will tell you, including when the answer is the cheaper one.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
Who We Help
Businesses across Tewkesbury come to us at every size and stage. There’s more detail on how we work with different kinds of organisation, by business size, by IT maturity and by sector.
Common questions
We’ve compiled the questions we’re asked most often by businesses in Tewkesbury. If yours isn’t here, please get in touch.
Tewkesbury and the surrounding area, including Ashchurch, Northway, Bishop’s Cleeve, Winchcombe, Twyning, Tewkesbury Business Park and the estates around junction 9.
No. We are near Bristol, straight up the M5, and almost everything we do is remote, which works the same wherever you are. For the small amount of work that genuinely needs someone on site, it is a straightforward trip.
It changes what a sensible setup looks like, yes. The aim is that your business keeps working even if your building does not, which mostly means making sure nothing important only exists in one place. It is not expensive to do and it makes ordinary working better too.
An untested plan is a document, not a plan. Testing it is usually quicker than people expect, and it is far better to find the gap on a quiet Tuesday than during an actual incident.
We do not use fixed response time promises, because they tend to mean everything gets treated the same regardless of how much it matters. We work on priority instead. If your whole team is locked out, that goes to the front of the queue. If someone needs a second monitor setting up, it gets done properly but it does not jump ahead of a company that cannot trade.
Our support hours are Monday to Friday, 9am to 5pm. If your business needs cover outside those hours, that is something we agree in advance and set up deliberately, rather than something either of us finds out about at 9pm on a Saturday.
People put this off because they imagine a bad week. It is not that.
Most of our clients say the handover week was quieter than they expected.
No. We look after businesses with a handful of computers and businesses with well over a hundred. The approach is the same, the package is different.
Not necessarily. Plenty of our clients have someone internal who handles day to day issues and uses us for monitoring, security, out of the ordinary problems and the things nobody wants to be the only person who understands.
Yes, and we would rather do that than have you relay messages between two technical teams. We will speak to them directly.
We have a marketing team that handles web development, so if you need that side of things too, it stays under one roof.
Then that is where we start. There is no point improving everything else if the connection cannot carry it. We will tell you honestly what you have and what your realistic options are.
No. Rolling monthly contracts. If we are not doing a good job, you should be able to leave.
Take our two minute IT health quiz and get an honest read on where you stand. No sales call attached.
Or just talk to us. Tell us what is annoying you about your IT and we will tell you whether we can help, and whether it is worth doing.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
