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Lite Unlimited IT Support

Unlimited support for light-touch users — trustees, field staff, and occasional-access users

Not every member of your team lives in Microsoft 365 from nine to five. Lite is designed for trustees, field workers, volunteers, and other occasional-access users — full managed IT support at a price that reflects how they actually use technology.

£23.62 + VAT

Per user, per month

Key Features Of This Package

Truly unlimited

No ticket limits, no per-incident charges. Lite users get the same helpdesk access as anyone else — just at a price that matches their usage profile.

Right-sized pricing

Priced for users who touch technology occasionally. Don’t pay full-desk rates for part-time or limited-access users.

For businesses without Cyber Essentials

Lite is the correct tier for occasional-access users at businesses that don’t yet hold CE. Once you achieve CE, these users move to Lite Plus.

IT support for the users who don't need it every day.

Adam Gillett, Head Of Business Partnerships - We Do Your IT Support

What Is Our Lite Unlimited IT Support

Lite Unlimited IT Support is the per-user IT support plan for light-touch and occasional-access users — trustees, part-time staff, field workers, volunteers. Same helpdesk access, priced for the usage profile.

Why Choose Our Lite Unlimited IT Support

When part of your team are occasional-access users who need IT support available but don't use managed systems intensively. Pair with Core or Complete for your full-desk users on the same contract.

What's Included In Our Lite Unlimited IT Support

Unlimited helpdesk and IT support for light-touch users, managed through your WDYG contract.

Benefits Of Our Lite Unlimited IT Support

Right-priced support for occasional-access users, no ticket caps or per-incident charges, and a clean mixed-estate model for organisations with varied user types.

How to become a customer

Enquire Now

Step 1

Initial Enqiry

Step 2

Advice

Step 3

Setup

Step 4

Call For Support

Step 5

Billed In Arrears
Frequently Asked Questions About Lite Unlimited IT Support
We have complied a list of questions that are often asked about Lite Unlimited IT Support and how it can help your business. If you can’t see the answer to a question you have, please contact us today!
Core is for full-desk users — people in M365 all day. Lite is for users who access systems occasionally. Both provide unlimited support; the price reflects the different usage overhead.
Yes. Mixed estates are exactly what Lite is designed for — occasional-access users on Lite, full-desk staff on Core or Complete.
Lite Plus is for light-touch users at businesses that hold Cyber Essentials. Lite is the correct tier without CE.
Yes — £21.26 per user per month.
Yes. Response SLAs apply per ticket, not per plan type.
Security packs require Complete IT Support. Lite users aren’t eligible for pack add-ons.
Rolling monthly, 12, 24, or 36 months — with 5%, 10%, and 20% discounts respectively on IT support plans.
Yes. We can adjust user plan types when circumstances change — for example, a part-time employee going full-time.
Trustees, non-executive directors, field staff, volunteers, or anyone who accesses systems occasionally rather than daily. If in doubt, speak to us.
Speak to us about your estate. We work with businesses of all sizes and will tailor the contract accordingly.

Reassuring Availability

There is nothing more annoying than an IT glitch that stops you working efficiently. However, knowing you have access to immediate attention to the glitch and a solution to it, is very reassuring and that is provided by We Do Your IT. We have so appreciated the availability and response given by the team at We Do Your IT, enabling us to remain a productive firm.

Richard Sharp – Sharp Family Law