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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Local IT support for Monmouth businesses, from a team who know the broadband map as well as the road.
We look after businesses across Monmouth and the surrounding Wye Valley: professional firms in the town, agriculture and land based businesses in the countryside around it, manufacturers and distributors on the industrial estates, and tourism and hospitality businesses that live or die by a good summer. Being in a smaller market town changes a couple of things about IT, mostly to do with connectivity and distance, and this page covers those alongside the ordinary business of keeping things running.
Calling someone out when something breaks works until the business gets big enough that something is always broken. The hourly bills stop being occasional and nobody is doing anything to stop the problems recurring.
They only hear from them when something has failed or when there’s something to sell. No reviews, no roadmap, no sense that anyone is thinking ahead.
A security questionnaire, a Cyber Essentials requirement, or an insurance renewal form with a question about multi-factor authentication that nobody can honestly tick.
A scare, a scam email that nearly worked, a laptop lost, a member of staff who left and still had access three weeks later.
Monmouth town is reasonably well served. Travel ten minutes in most directions and that changes quickly. Businesses in the Wye Valley and the surrounding countryside can be a long way from a cabinet, and what your neighbour gets is no guide to what you’ll get. Before anyone promises you a cloud based anything, somebody should check what your line can actually deliver, and look at the alternatives if the answer is disappointing.
That’s a solvable problem rather than a reason to accept poor service, but it has to be the first conversation rather than a surprise in month two.
We’re based near Bristol, which means we’re a proper drive away rather than round the corner. That shapes how we work with Monmouth businesses: as much as possible handled remotely and quickly, proper monitoring so problems are caught early, and visits planned properly rather than improvised. Honestly, that’s a better service than someone local turning up twice because they came unprepared, but you should know how it works before you choose us.
Welsh business support, funding and grant schemes differ from English ones, and so do some sector requirements. If you’re a Monmouthshire business that trades mostly into England, or an English business with staff on the Welsh side, it’s worth making sure nobody has assumed one when it’s the other.
Stone walls, listed properties and converted farm buildings all resist wifi in the same way, and the standard answer of another access point and a cable run frequently isn’t available. It needs a survey and a design that works around the structure rather than through it.
A helpdesk your team can ring without anyone counting tickets or charging per incident. Monday to Friday, 9am to 5pm. We don’t work to fixed SLA response times, we work on priority, so something urgent is treated as urgent rather than waiting its turn because a contract says four hours.
Device protection, email security, multi-factor authentication and monitoring, plus Cyber Essentials and Cyber Essentials Plus certification when a customer, insurer or tender requires it.
Backup of your Microsoft 365 data as well as your files and servers, with restores tested rather than assumed, so you know how long recovery would actually take.
An honest look at what your line can deliver, what the alternatives are if that isn’t enough, and wifi designed for the building you’ve actually got.
We publish our prices rather than quoting on request, which makes it easy to compare us with anyone else you’re talking to.
Everything is unlimited support with no ticket caps and no per-incident charges. Rolling monthly terms are available, longer terms carry a discount, and not-for-profit pricing applies across the range. Current prices are on the package pages.
We’re an NCSC Assured Service Provider, Cyber Essentials Plus certified, and ISO 9001 and ISO 27001 accredited. All independently verifiable, which matters when a customer is doing due diligence on you as a supplier.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
Who We Help
Questions Monmouth businesses ask us
Less than you’d think, and we’d rather be straight about it than claim an address we haven’t got. The overwhelming majority of support is remote and resolved faster than anyone could drive to you, including someone in the town. Where it does matter is planning: we make visits count rather than popping in, and we put more into monitoring so things get caught before they need a van.
Usually, yes, and it’s the first thing we’d look at. Depending on where you are the answer might be a different line, a business grade service, a fixed wireless or satellite option, or a mobile backup connection so a failure doesn’t stop the day. We’ll tell you honestly what’s achievable at your postcode rather than selling you something that needs more bandwidth than you can get.
Thick stone, awkward layouts and outbuildings that need covering. It’s a survey job rather than another extender in a hallway, and the result is usually a step change rather than a slight improvement.
Yes, when it’s genuinely needed. New setups, network and wifi work, hardware, and anything that needs hands. We’ll do as much remotely as we sensibly can first, because that gets you working again sooner.
Monday to Friday, 9am to 5pm. Out of hours cover isn’t included as standard, but it can be arranged separately where a business genuinely needs it, and we’ll give you an honest view of whether you do.
We don’t work to fixed SLA response times, and that’s deliberate. A service level agreement treats every ticket as a clock. We work on priority instead, so if your issue is stopping you working it’s dealt with straight away rather than queued behind something trivial.
No. Any package can be taken on a rolling monthly term. Longer terms carry a discount if that suits you better, but it’s a choice rather than a condition.
Possibly, and possibly not. We’ll look at what you’ve got and what you’re paying, and if our honest view is that you’re well served where you are, we’ll tell you. That happens more often than you’d expect.
Yes. IT, communications, hosting and marketing all sit within the same group, so it can be one relationship rather than four suppliers blaming each other.
We look after businesses across Monmouth, Bristol, Bath, Cheltenham, Gloucester, Somerset and Swindon, with remote support anywhere in the UK. We’re an NCSC Assured Service Provider, Cyber Essentials Plus certified, and ISO 9001 and ISO 27001 accredited.
Start with an hour and an honest picture of what you’re running, what it’s costing and where the gaps are. No obligation, and you keep the findings whether or not you work with us.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
