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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
IT support for businesses across the Forest of Dean
We look after businesses in Lydney, Coleford, Cinderford, Mitcheldean, Newnham, Blakeney, Drybrook, Ruardean, Bream, St Briavels and the villages across the Forest.
We are based near Bristol, over the bridge and up the A48. Almost everything gets fixed remotely within minutes, which matters here because the alternative involves a long drive for both of us. When something genuinely needs a person on site, we plan the visit so the trip is worth making.
Your current support is fine when you call, but nobody is watching anything between calls. Problems only get looked at once they have already stopped someone working.
You are paying for something, but you could not say what you actually get for it.
Your IT is looked after by whoever on your team is best with computers, which is not their actual job and was never their idea.
Every time the power flickers something comes back wrong, and it takes half a morning to work out what.
A customer or an auditor has started asking security questions you cannot confidently answer.
Someone left eighteen months ago and you are fairly sure their login still works.
Overhead lines, a lot of trees and a lot of weather add up to more interruptions than most town centre businesses ever experience. A brief cut or a dip is not just an inconvenience. Servers and network kit that lose power without shutting down properly come back in a bad mood, and sometimes they do not come back at all.
We have seen the same business lose a morning several winters running to something that a modest uninterruptible power supply and a sensible restart order would have prevented entirely. It is one of the cheapest fixes in IT and one of the most commonly skipped, and in the Forest it is close to essential rather than optional.
There is not a deep pool of IT people in the Forest, and the ones there are tend to be spoken for. So businesses do what makes sense in the moment and lean on whoever is most capable, usually someone in finance or operations who is good with computers and willing to help.
It works right up until that person is on holiday, or leaves, or until something happens that is genuinely beyond what anyone should be expected to pick up in their spare time. We are not here to criticise that arrangement. We are here because it is a lot of pressure to put on one person who did not sign up for it.
Food and drink production, engineering, plastics, timber and manufacturing, in units and factories that look nothing like offices. Kit on a production floor lives with dust, vibration, temperature swings and wash downs, often runs software older than anyone is comfortable with, and cannot be updated on a whim because it is connected to something that is making a product.
It needs specifying and maintaining differently, and if your customers are large retailers or food businesses, it also needs to survive audits that ask pointed questions about data and access.
As it does anywhere rural, and it is worth knowing honestly what your line can carry before anyone promises you anything cloud based.
The good news is that the Forest is better served than its reputation suggests in a lot of places. The important thing is to check rather than assume in either direction.
Monitoring and maintenance that happens in the background, so most faults are dealt with before anyone reports them.
A helpdesk your team can contact Monday to Friday, 9am to 5pm, staffed by people who know your setup rather than reading from a script. It also means your colleague in accounts can go back to doing accounts.
Kit protected against power interruptions and set up to come back cleanly afterwards, in the right order, without anyone having to work out what to turn on first.
Security that stands up to scrutiny, including customer and auditor questions about how you handle data and who can get at it. We are Cyber Essentials certified and hold ISO 9001 and ISO 27001.
Backup and recovery that has been tested, with copies held somewhere other than the room the original is in.
Starters and leavers handled properly, so new people can work on day one and old accounts actually close.
On-site visits when something genuinely needs hands on it.
Help with the third party software you rely on. We will talk to your line of business supplier so you do not have to sit in the middle translating.
Essential is where most businesses here land. It covers the monitoring, the security and the support without paying for things you will not use.
Professional is the right answer if you are manufacturing or producing for larger customers, get audited, or deal with procurement teams who send detailed security questionnaires before they will place an order.
Starter suits smaller teams who need the basics done properly and nothing more.
On-Demand is there if you would rather pay as you go and have a known team to call than hold ongoing cover.
Everything is per computer, per month, on a rolling monthly contract. No long tie in. If you are not sure which one fits, we will tell you, including when the answer is the cheaper one.
The Starter IT Support Service gives your business what it needs to get going with managed IT — expert helpdesk support and the minimum device security every managed estate should have. Simple pricing, unlimited support, and no nasty surprises.
Key Features
The Essential IT Support Service brings together everything most businesses need in a single monthly price. IT support and device security as the foundation, layered with complete cloud and email security, a Microsoft 365 Business Premium licence, and centrally managed email signatures. Reliable IT and real cyber defence, simply bundled.
Key Features
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Not every business is ready for a managed IT contract — and sometimes you just need help with a specific problem. On-Demand IT Support gives you access to WDYG’s engineers on a pay-as-you-go basis. No retainer, no minimum commitment, no monthly bill — just expert IT support billed in 15-minute blocks.
Key Features
We do not use fixed response time promises, because they tend to mean everything gets treated the same regardless of how much it matters.
We work on priority instead. If your whole site is down, that goes to the front of the queue. If someone needs a second monitor setting up, it gets done properly but it does not jump ahead of a business that cannot trade.
Our support hours are Monday to Friday, 9am to 5pm. If you run shifts or production outside those hours, cover for that is something we agree in advance and set up deliberately, rather than something either of us finds out about at 9pm on a Saturday.
First we have a conversation about what you have and what annoys you about it. No charge, no obligation.
Then we audit what is actually there, which is usually not quite what anyone thinks it is.
We tell you what we found, what needs doing now, what can wait and what does not need doing at all.
We take over monitoring and support quietly in the background, usually without your team noticing anything other than that the helpdesk number has changed.
Then we work through the fixes in a sensible order, starting with whatever is most likely to cause you a bad day.
Who We Help
Businesses across the Forest of Dean come to us at every size and stage. There’s more detail on how we work with different kinds of organisation, by business size, by IT maturity and by sector.
Common questions
We’ve compiled the questions we’re asked most often by businesses in the Forest of Dean. If yours isn’t here, please get in touch.
The Forest of Dean, including Lydney, Coleford, Cinderford, Mitcheldean, Newnham, Blakeney, Drybrook, Ruardean, Bream, St Briavels and the surrounding villages.
No. We are near Bristol, and almost everything we do is remote, which works the same wherever you are. For the small amount of work that genuinely needs someone on site, we plan it properly rather than treating it as a casual drop in.
Nothing they will object to, in our experience. We take on the monitoring, the security and the things that wake people up at night, and they get their actual job back. Plenty of them stay involved with the day to day bits they enjoy.
Not about the power, no. But a great deal can be done about what it costs you. Protecting the kit that matters and making sure everything restarts in the right order turns a half day problem into a non event.
No. Anything attached to a machine gets treated carefully and on your schedule. The right answer is usually to isolate and protect it rather than break production in the name of being up to date.
No. We look after businesses with a handful of computers and businesses with well over a hundred. The approach is the same, the package is different.
Yes, and we would rather do that than have you relay messages between two technical teams. We will speak to them directly.
We have a marketing team that handles web development, so if you need that side of things too, it stays under one roof.
Then that is where we start. We will tell you honestly what your line can carry and what your realistic options are, rather than assuming the worst because it is rural or the best because it looks fine on a map.
No. Rolling monthly contracts. If we are not doing a good job, you should be able to leave.
Take our two minute IT health quiz and get an honest read on where you stand. No sales call attached.
Or just talk to us. Tell us what is annoying you about your IT and we will tell you whether we can help, and whether it is worth doing.
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!
Mathew Grimsby – Mannings Facility Management
