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Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Whether you’re a one-person operation or a growing business with a full team, we’re here to help. Get in touch and let’s talk about what we can do for you.
Systems built not to fail at four in the morning, and security your customers will audit you on.
Your operation runs when offices are shut, which means the honest aim isn’t a provider who answers at 4am. It’s a setup that doesn’t need one. On top of that, logistics has become one of the most attacked sectors in the country, and your customers know it, which is why their questionnaires keep getting longer. This page is about both: making your out of hours uneventful, and giving you something solid to show the people auditing you.
Your most fragile hours have the least support around them. Trunking goes out overnight, warehouses pick before dawn, and if something fails then, most providers are closed and your night team is improvising. That’s a real constraint for everyone in this sector, including us, and it changes where the effort should go.
Integrations fail quietly. EDI feeds, telematics, customer portals and proof of delivery all pass data between systems automatically, which is excellent right up until one stops. Nothing crashes. Orders simply don’t arrive, and you find out when a customer rings to ask where their delivery is.
Warehouse connectivity is a specialist problem. A large metal building full of racking and stock is genuinely difficult to cover properly, and it changes every time you reconfigure the racking. Plenty of warehouses run on wifi that was adequate when it was installed and hasn’t been looked at since.
And the sector is being targeted hard. Logistics businesses are attractive because they cannot tolerate being offline and because they’re a route into much larger customers. A long established British haulier went into administration after a ransomware attack, with the loss of around 700 jobs. That’s the realistic worst case, not a dramatic one.
Your entire operation depends on systems being online, synced and stable, at hours when most IT providers are not. So the work has to happen before those hours.
When routing, tracking or warehouse systems go down, the cost is immediate and visible: missed collection windows, failed deliveries, drivers sat waiting, and customers who measure you on exactly those things. Without a tested recovery plan, a serious incident doesn’t cost you a day, it costs you a contract.
Margins in this sector are thin enough that none of that is absorbable, and your customers increasingly audit your security before and during contracts because an attack on you becomes a problem for them.
The work that keeps you running is the same work that satisfies a customer audit. Monitored and protected systems, tested recovery, controlled access, proper coverage in the warehouse, and known procedures for your own team when something happens outside office hours. Get that right and you’re both more reliable and more contractable.
Monitoring, patching and maintenance done during the week, with the known weak points dealt with before they become a 3am phone call. Plus written, practical steps your own night team can follow for the common problems, rather than a wiki nobody can find.
Coverage designed for racking, metal and stock rather than an office floor plan, so handhelds and scanners stay connected through a full pick. Reviewed when you change the layout, not three years later.
Backup and continuity planning across your transport and warehouse systems, with restores tested rather than assumed, because in this sector the question is never if you’ll need it, it’s how long it takes.
Two minutes, a handful of questions, and a straight view of where you’d stand. Worth running before the next contract review rather than during it.
Two reasons, both commercial. Your customers audit you, and Cyber Essentials answers a large part of what those questionnaires ask, which keeps you contractable. And the sector’s exposure to ransomware is serious enough that the strongest security stack we offer is proportionate rather than excessive.
Professional includes the certification tools and support, so when a customer or a tender asks, it’s a document rather than a project.
For a smaller transport operation without warehousing or EDI integrations, and where no customer has raised security requirements, Essential covers complete cloud and email security, real Microsoft 365 backup, device security and your Microsoft 365 Business Premium licence. Perfectly sound, and easy to step up from.
If your operation genuinely needs cover outside office hours, that’s arranged separately rather than bundled in, and we’d want to look at your actual pattern before suggesting it. For a lot of operators the better investment is resilience during the week rather than a phone number at night.
The Professional IT Support Service is for businesses that want the best — complete IT support, the strongest security we offer, and Cyber Essentials tools and certification support all in one package. If you need to protect your reputation, meet compliance requirements, and have confidence your IT is in safe hands, this is it.
Key Features
Every package is unlimited support with no ticket caps and no per-incident charges. Rolling monthly terms are available, longer terms carry a discount, and not-for-profit pricing applies across the range.
Not a backup policy. An actual answer to how long it takes to get the TMS and the warehouse system back, which somebody has measured.
If an EDI feed or a telematics link stops, you want an alert, not a phone call from a customer four hours later.
Racking moves, stock density changes, and coverage that worked at install stops working. Worth a survey rather than a guess.
The handful of failures that actually happen at night, and what to try before anyone escalates. Most operations have this in one person’s head.
Finance and directors first, because invoice and mandate fraud is as common here as anywhere.
Phones and tablets get lost, dropped and left in cabs. Remote wipe turns that into an equipment cost rather than a data incident.
Because it does, and because losing it is a different category of problem to losing an ordinary file.
This is the part that stops most people, and it’s usually smaller than imagined.
What you run, what connects to what, how it’s backed up, and how long recovery would actually take. About an hour on site, no obligation, findings in writing.
Tested backup, multi-factor authentication and device protection, because those are the things standing between an incident and an administration notice.
Warehouse and depot coverage designed properly, including the bits that change when you move racking.
Unlimited support, monitoring, patching, and an out of hours arrangement that matches when your operation actually runs.
Questions logistics and transport businesses ask us
Not as standard, and we’d rather say so plainly. Our support runs Monday to Friday, 9am to 5pm, unless you arrange out of hours cover with us separately.
What we do instead is aim at the causes. Monitoring and patching during the week, maintenance planned around your operating pattern rather than ours, and a practical written procedure for your night team covering the failures that actually happen. If after that you still want cover at 4am, we can arrange it, and we’ll tell you honestly whether we think your setup needs it.
We support everything it runs on: servers or hosting, network, databases, devices, integrations and backups. We work alongside your software vendor’s own support rather than replacing it, so you aren’t the one refereeing between two suppliers while vehicles are waiting.
Almost always. Warehouse coverage is a different discipline to office wifi, because racking, metal and stock all absorb and reflect signal, and the layout changes. It usually needs a proper survey rather than another access point bolted on, and the result is a genuine step change for the pick team.
Yes, and it’s one of the most common reasons businesses in your sector call us. We’ll tell you what’s true today, fix what needs fixing, and give you accurate answers. In logistics these questionnaires are increasingly a condition of keeping the contract, not a formality.
The honest answer is that it depends entirely on what was in place beforehand. With tested, isolated backups and proper device protection, it’s a hard few days. Without them, it’s existential, and this sector has the case studies to prove it. The time to have that conversation is now rather than during.
Yes, and they should be managed. Encrypted, remotely wipeable, and supported, so a device left in a cab or dropped on a yard is a replacement rather than an incident.
It’s normal for us. Consistent setup and security across sites, with support that doesn’t depend on which depot someone is standing in.
We don’t work to fixed SLA response times, and that’s deliberate. We work on priority, so an operation that can’t dispatch is dealt with as exactly that rather than waiting behind something trivial because a contract says four hours.
No. You can take any package on a rolling monthly term. Longer terms carry a discount, and the current rates are on each package page, but that’s your choice, not a condition.
We look after logistics, transport and other demanding operations across Bristol, Bath, Cheltenham, Gloucester, Somerset and Swindon, with remote support anywhere in the UK. We’re an NCSC Assured Service Provider, Cyber Essentials Plus certified, and ISO 9001 and ISO 27001 accredited, which is usually what a customer’s supply chain audit is looking for.
Start with an hour and a straight answer to one question: if you lost your systems tonight, how long until you were dispatching again?
I cannot praise the team at WDYIT enough. They are incredibly responsive, reliable, and a pleasure to work with. We have been collaborating with them for over 10 years and highly recommend their services!